Privacy Policy

Kanzdor is a premium digital marketplace for digital products, subscriptions, gift cards, top-ups, SMM services, downloads, software, and online access. To operate the platform, deliver orders, manage accounts, provide support, prevent abuse, and secure transactions, Kanzdor collects and processes limited customer information.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and how customers can contact us about privacy-related questions.

Depending on how you use Kanzdor, we may collect:

Account information

• Name or display name
• Email address
• Account ID
• Authentication / session status
• Account role (customer, staff, admin)
• Profile or avatar if provided

Order information

• Products purchased
• Order number and order status
• Product options and variants
• Customer-provided delivery details
• Warranty, refund, and support status

Wallet and transaction information

• Wallet balance
• Wallet transaction history
• Payment status
• Refund and credit history
• Admin-approved wallet adjustments

Support information

• Support tickets and messages
• Attachments or screenshots you upload
• Issue category and order-related evidence

SMM service information

• Service selected and order quantity
• Public link, username, or post URL when required
• Order status, refill, and cancellation data
• Delivery progress reported by the provider

Technical information

• Browser and device type
• Language and currency preferences
• Basic security and audit logs
• IP and user agent when used for security
• Cookies and local storage preferences

Kanzdor uses customer information to:

• Create and secure customer accounts
• Process and deliver digital orders
• Manage wallet balances and transactions
• Provide support and warranty assistance
• Track order delivery and SMM progress
• Prevent fraud, abuse, chargebacks, and unauthorized access
• Send important account, order, and service updates
• Improve website experience and marketplace reliability
• Comply with operational, security, and legal obligations where required

Kanzdor uses secure authentication to help protect customer accounts. Passwords are handled through the authentication provider and are not visible to Kanzdor support.

• Passwords are never shown to support
• Password reset links should be kept private
• Users are responsible for protecting their login details
• Role and admin access is restricted and audited
• Customers cannot access admin data

To deliver digital products, Kanzdor may process product-specific order details such as region, platform, account ID, username, link, quantity, subscription duration, or delivery method depending on the product.

• Order details are used for fulfillment
• Some products require third-party platform details
• Wrong information may affect delivery or warranty
• Delivery proofs may be stored for support and dispute resolution
• Product-specific requirements are shown before purchase when applicable

Kanzdor may store wallet balances, wallet transaction history, payment status, refund status, credits, and admin-approved adjustments.

• Customers can view their own wallet data only
• Wallet data is isolated per account
• Customers cannot manually change wallet balance
• Admin wallet adjustments are logged
• Payment provider data may be handled by external providers

When customers contact Kanzdor support, ticket messages, order details, screenshots, attachments, and issue history may be stored to help resolve the case.

• Support messages are used for customer help
• Internal admin notes are not visible to customers
• Support conversations may be reviewed by authorized staff
• Ticket data may help warranty, refund, and dispute decisions
• Customers should not share unnecessary sensitive information in tickets

Some SMM services require public links, usernames, quantities, or service-specific information to place and track the order.

• Data may be sent to the SMM provider only when needed for fulfillment
• Provider status, refill, and cancel data may be stored
• Customers should submit correct public links and usernames
• Kanzdor does not need private passwords for SMM delivery unless a specific product explicitly requires account access
• Private or wrong links can affect delivery

Kanzdor may use cookies, local storage, or similar browser technologies to remember preferences and improve experience.

• Language preference
• Currency preference
• Cart and session state
• Authentication and session handling
• Basic UI preferences
• Security and performance needs

Kanzdor may use third-party services for:

• Authentication
• Hosting and database
• Payments
• Email notifications
• Support notifications
• SMM provider fulfillment
• Analytics or security tools when added

These services only receive information needed for their function. Their own privacy policies may apply.

Kanzdor may share limited information only when needed to:

• Deliver an order
• Process payment or refund
• Provide support
• Use third-party fulfillment providers
• Prevent fraud or abuse
• Comply with legal or security requirements
• Protect Kanzdor, customers, and the marketplace

• Authenticated accounts
• Role-based admin access
• Row-level security where applicable
• Audit logs for sensitive admin actions
• Restricted staff roles
• Secure password reset flow
• No public admin claiming
• Internal notes hidden from customers
• Wallet and account isolation per user

No system can be guaranteed 100% secure, but Kanzdor uses reasonable technical and organizational measures to protect customer data.

Kanzdor keeps information as long as needed to:

• Provide accounts and services
• Complete orders
• Support warranty and refund cases
• Maintain transaction and audit records
• Prevent fraud and abuse
• Comply with operational and legal obligations

Customers may contact support for account or data-related requests where applicable.

Customers can:

• Update account information when available
• Request account help
• Request correction of inaccurate information
• Contact support about privacy questions
• Request help with account deletion if supported
• Manage cookies and browser settings where possible

Kanzdor is intended for users who can legally purchase digital products and services. Users should not create accounts or place orders if they are not permitted to do so under applicable rules or without appropriate permission.

Kanzdor may update this Privacy Policy as the website, services, payment methods, products, or legal requirements evolve. The "Last updated" date will be changed when important updates are made.