Refund Policy

At Kanzdor, we sell digital products and online services that are often delivered instantly, activated quickly, or connected to third-party platforms. Because of this, refund eligibility depends on the product type, delivery status, activation status, and warranty terms shown before purchase.

Our goal is fair resolution. If delivery fails or a valid issue cannot be fixed with replacement, refill, or support, Kanzdor may offer a refund, wallet credit, or another suitable solution.

• The order was paid but not delivered.
• Kanzdor cannot deliver the purchased product or service.
• The delivered product is clearly different from the purchased item.
• The product does not work and no replacement is possible.
• A duplicate payment was confirmed.
• A support investigation confirms a valid issue.
• The warranty terms for that product allow a refund.

The following are usually non-refundable once delivered, activated, redeemed, used, or processed:

• Gift cards and redeemable codes
• Top-ups and game credits
• Activated subscriptions
• Delivered account credentials
• Used licenses or software keys
• Downloaded digital files
• Completed SMM orders
• Custom digital work
• Products with visible delivery proof
• Orders where the buyer entered incorrect information

Because digital products can be copied, activated, redeemed, or consumed quickly, refund options are limited after successful delivery.

Examples

• Software keys
• Premium accounts
• Streaming subscriptions
• Digital downloads
• Course access
• Scripts and templates
• Online tools

Rules

• If not delivered → eligible for review or refund.
• If delivered but invalid → replacement first.
• If activated or used → usually non-refundable.
• If the customer provided wrong platform / region / info → usually non-refundable.
• If the product has a specific warranty → warranty rules apply.

Subscription and account products may have specific warranty periods. The duration, plan type, platform, replacement rules, and warranty are shown on the product page or order details.

• If the account or subscription is not delivered, Kanzdor will deliver, replace, or refund.
• If it stops working inside warranty and the issue is valid, Kanzdor may replace or fix it.
• If credentials are changed, shared, abused, resold, or used against product rules, warranty and refund may be void.
• Expired subscriptions are not refundable after the purchased duration ends.

• Delivered gift card codes are usually non-refundable.
• Redeemed codes are non-refundable.
• Top-ups sent to the wrong account because of customer error are non-refundable.
• Region or platform mismatch caused by buyer selection may be non-refundable.
• If Kanzdor sends an invalid unused code, support will investigate and replace or refund if confirmed.

SMM services depend on external provider systems and social platform behavior. Some services start instantly and cannot be cancelled after processing.

• If the SMM order has not started and cancellation is available, a refund or wallet credit may be possible.
• If the order is processing or completed, a refund may not be possible.
• If refill is available, Kanzdor may use refill instead of refund.
• Drops may be handled according to the service refill or warranty rules.
• Wrong link, private profile, changed username, deleted post, or restricted account may void refund.
• Platform updates or social network restrictions may affect delivery.

• If paid by wallet, approved refunds usually return to the Kanzdor wallet.
• If paid by external payment method, refund method depends on the payment provider and order status.
• Wallet credit is not cash unless explicitly stated.
• Promotional or bonus credits are not withdrawable.
• Admin-approved wallet adjustments appear in wallet transaction history.

1. 1Check your order status.
2. 2Confirm product requirements were followed.
3. 3Open a support ticket.
4. 4Provide order number and evidence.
5. 5Wait for Kanzdor review.
6. 6Kanzdor may deliver, replace, refill, repair, wallet-credit, or refund.

Many Kanzdor products include product-specific warranty rules. When an issue is valid, Kanzdor may try replacement or repair before refund.

• Replacement may be offered before refund.
• Warranty duration depends on the product.
• Warranty does not cover misuse, wrong information, abuse, or platform rule violations.
• Warranty details shown on product pages override general assumptions.

1. 1
   Open a support ticket

   Go to support and choose refund or order issue.

2. 2
   Share your order details

   Include order number, product name, email, screenshots, and issue explanation.

3. 3
   Kanzdor reviews the case

   We check delivery status, product rules, warranty, provider status, and evidence.

4. 4
   Resolution is offered

   Possible outcomes: replacement, refill, repair, wallet credit, payment refund, or rejection with reason.

5. 5
   Refund processing

   If approved, processing time depends on payment method and provider.

Refund review usually starts after support receives complete order details and evidence. Processing time depends on product type, provider response, payment method, and investigation complexity.

• Wallet credit: usually the fastest after approval.
• Replacement or refill: depends on the product or service.
• External payment refund: depends on the payment provider.
• Complex disputes: may require additional review.

To protect customers and the marketplace, Kanzdor may refuse refunds or restrict accounts in cases of abuse, fraud, chargeback misuse, false claims, repeated policy violations, reselling abuse, unauthorized access, or attempts to exploit digital delivery.

• False refund claims may be rejected.
• Chargebacks without contacting support first may delay resolution.
• Suspicious orders may require verification.
• Accounts violating product terms may lose warranty and refund eligibility.